How do I know if I actually need hearing aids? +
If you find yourself asking people to repeat themselves, turning up the television, or avoiding restaurants — those are the everyday markers. A comprehensive hearing evaluation will tell you for sure, and the evaluation appointment itself does not commit you to anything.
How much do hearing aids cost? +
Hearing aids range broadly — from entry-level devices in the lower four figures to premium models with advanced features above that. The honest answer is that we don't quote a number until we've talked about your hearing, your lifestyle, and your insurance. Lindsey, our office manager, walks every patient through the financial side personally.
Is there a trial period? +
Yes. Tennessee law and our own clinic policy provide a trial window with every hearing aid we fit. If the device isn't the right one, we adjust, exchange, or refund per our trial terms — and we explain those terms before you commit.
Do you take my insurance? +
We work with most major commercial plans. Medicare does not typically cover the hearing aid itself but does cover diagnostic audiology in many cases. We're happy to verify your specific plan before your appointment — call Lindsey at (865) 588-3511.
What's the difference between an audiologist and a hearing aid dispenser? +
An audiologist holds a doctoral degree (Au.D.) and is trained to diagnose hearing and balance disorders, not just sell devices. Tennessee licenses both, but only audiologists are qualified to perform full diagnostic evaluations and manage medical referrals. All three providers at Family Hearing Center are Doctors of Audiology.
Why see an independent clinic instead of a chain or warehouse store? +
Independence means we fit the brand that fits you, not the brand a corporate office mandates. It also means the doctor who programs your device is the same doctor who'll see you for the rest of its life — typically five to seven years.
Will my hearing keep getting worse? +
Age-related hearing loss is gradual and progressive for most people. The best evidence we have is that treated hearing loss is correlated with better cognitive, social, and mental health outcomes than untreated loss. The earlier we know your baseline, the better the long-term plan.
Do you see children? +
Yes. Dr. McDermott leads our pediatric fittings, and we work with families on hearing screenings and management for school-age children.
What should I bring to my first appointment? +
A photo ID, your insurance card if applicable, and — if you can — a family member or close friend. A second set of ears in the room helps you remember what was discussed.
I already wear hearing aids. Can you service them? +
In most cases, yes — even if they were originally fit elsewhere. Bring them in and we'll take a look. Same-day cleaning and minor repairs whenever feasible.